Apply for a device through the HEIDENHAIN Exchange Service.
We'll deliver the desired device within 24 hours upon request for customers inside Europe.
Return your defective device along with this checklistto the following address within four weeks after receiving the replacement device:
DR. JOHANNES HEIDENHAIN GmbH
83301 Traunreut, Germany
We'll repair your device and invoice you only for the actual cost of repair.
You get to keep the delivered replacement device, which becomes your property once you pay the repair invoice.
The returned device becomes our property and will be used for further replacement purposes.
In the following cases, HEIDENHAIN charges the HEIDENHAIN servicing free, but with a 20% discount:
– For returns outside the 4-week period
– When the returned device is a total loss
– When the returned device does not correspond to the delivered
EXCHANGE DEVICE (based on the ID number).