The HEIDENHAIN Helpline – Your direct line to us!

The qualified technicians of the HEIDENHAIN Helpline will gladly provide you with support and advice.

When calling us, please have the device model and HEIDENHAIN ID number at hand.

Helpline hours

Monday – Thursday
8:00 a.m. – 4:30 p.m.

Friday
8:00 a.m. – 3:00 p.m.

On-call service

Monday – Thursday
4:30 p.m. – 8:00 p.m.

Friday
3:00 p.m. – 8:00 p.m.

Saturday and holidays
8:00 a.m. – 6:00 p.m.

HEIDENHAIN Helpline for complaint management, service agreements, and fundamental questions about servicing

TelephoneE-mail
Coordination team+49 8669 31-3135service.orderheidenhainde

HEIDENHAIN Helpline for repairs, spare parts, exchange units:

TelephoneE-mail
Germany+49 8669 31-3121service.orderheidenhainde
Outside Germany+49 8669 31-3123service.orderheidenhainde

Helpline for technical support

TelephoneE-mail
Encoders / machine calibration+49 8669 31-3104service.ms-support@heidenhain.de
NC programming+49 8669 31-3103service.nc-pgm@heidenhain.de
NC support+49 8669 31-3101service.nc-support@heidenhain.de
PLC programming+49 8669 31-3102service.plc@heidenhain.de
APP programming+49 8669 31-3106 service.appheidenhainde